Brand Name: FlexZard
Last Updated: October 11, 2026
At FlexZard, we are committed to providing quality clothing and a satisfying shopping experience. If you experience any issues with your order, please review our refund, return, and exchange policy below.
1. Return PolicyCustomers may request a return or exchange within **3 days of receiving their order**, subject to the following conditions:* The product must be unused, unworn, unwashed, and undamaged.* Original tags, labels, packaging, and accessories must remain intact.* The customer must provide the order number or proof of purchase.* The return request must be submitted within the specified period.Products that have been worn, washed, altered, or damaged after delivery may not qualify for a return, except where applicable law provides otherwise.
2. Damaged, Defective, or Incorrect ProductsIf you receive a damaged, defective, or incorrect item, contact FlexZard within **24 hours of delivery**.Please provide your order number and clear photos or videos showing the issue.After verification, we will arrange an appropriate replacement, exchange, or refund. If the issue resulted from our error, FlexZard will cover the reasonable return or replacement delivery costs.
3. Size and Color ExchangeIf the clothing size does not fit or you wish to exchange the color, you may request an exchange within 3 days of delivery.* Exchanges depend on stock availability.* The product must be unused and in its original condition.* Customers may be responsible for exchange delivery charges when the issue is not caused by FlexZard.* If the requested size or color is unavailable, we will discuss the available alternatives with you.Please check the size chart and product description before placing your order.
4. Refund PolicyRefunds may be approved in the following circumstances:* You receive a defective or damaged product.* You receive a product different from the one ordered.* Your order is cancelled after payment but before dispatch, where cancellation is permitted.* FlexZard cannot provide an agreed replacement or fulfill the order.Approved refunds will normally be initiated within **5–10 business days**. The time required for the money to reach you depends on your bank or payment service provider.For Cash on Delivery (COD) orders, our support team will confirm a suitable refund method, such as bank transfer or an available mobile financial service.
5. Non-Returnable ItemsThe following items may not be eligible for return or exchange:* Worn, washed, or altered clothing.* Items damaged through customer misuse.* Products with removed tags or missing original accessories, where these are required for a valid return.* Customized or personalized clothing, except where defective, incorrect, or otherwise required by law.* Items explicitly marked as non-returnable before purchase, subject to applicable consumer rights.
6. Order CancellationCustomers may request cancellation before their order is dispatched by contacting our support team.Once an order has been dispatched, cancellation may no longer be possible; eligible returns can instead be requested under this policy.If an order is cancelled by FlexZard after payment has been collected, an eligible refund will be arranged.
7. Delivery Charges* **Incorrect, defective, or damaged product:** FlexZard will cover reasonable return or replacement delivery costs when the issue is our responsibility.* **Size or color exchange requested by the customer:** The customer may be responsible for applicable delivery charges.* **Change of mind:** Return requests are subject to eligibility, and the customer may be responsible for return delivery charges where permitted by law.Any applicable charges will be communicated before the return or exchange is finalized.
8. How to Request a Return or ExchangeTo request a return, refund, or exchange:1. Contact FlexZard customer support within the applicable time limit.2. Provide your order number and reason for the request.3. Share photos or videos if the item is defective, damaged, or incorrect.4. Wait for approval and return instructions.5. Package the item securely and follow the instructions provided by our team.Please do not send products to an address without receiving return instructions from FlexZard.
9. Important NoticeFlexZard reserves the right to inspect returned products and verify claims before approving a return, exchange, or refund.This policy is intended to operate in accordance with applicable consumer-protection laws in Bangladesh. Nothing in this policy removes any mandatory legal rights available to customers.
10. Contact UsFor assistance with returns, refunds, or exchanges, please contact us through the official contact details listed on the FlexZard website.
*FlexZard — Style That Fits Your Lifestyle.
*Thank you for shopping with FlexZard!